Service Usability
Audit & benchmark customer experiences
Service Usability is a tried and tested service improvement methodology. It is an audit of customer experience covering every channel and every touchpoint delivering a performance score and a list of prioritised actions.
Service Design Capability
Knowledge transfer
Service Design Capability equips your team with the foundation skills to create new services and improve existing ones.
Experience Design
Improve service performance
By understanding the experience your customers have of your service, we are able to quickly develop improvements to customer touchpoints across multiple service channels.
New Service Development
Research, develop, test & launch
With our rapid service development process, we can very quickly and efficiently bring new service propositions to market that have been tested for feasibility, viability and desirability at every stage.
Service Innovation
Stock and manage your ideas pipeline
Ideas in themselves are worthless. Service innovation is the process of taking ideas and realising their value. We help clients drive more good ideas through their businesses, creating more innovative organisations.
Service Strategy
Insight into your service potential
We work with senior stakeholders in the support of strategic shifts from product sales led cultures to customer lifetime value strategies.
A team of live|workers have collaborated with Yell and a series of third parties to design a new web service
Less than a month in and the results are impressive.
The latest piece of work from live|work’s ongoing relationship with Experian is B2B Prospector; a quick and simple way to build marketing lists. As part of our work helping Experian to innovate new business to business data services, we redesigned the way they sell marketing information online.
With details of over 2 million UK businesses and unique Experian data on company activity and performance, B2B Prospector’s detailed search criteria helps businesses find the right lead. You can build and order targeted business lists using data from the National Business Database (NBD), which includes unique access to Yell and Thomson records.
Bringing in £1.5 million a year in additional revenue
Increasing insurance take up by young adults by 30%
Rural transportation based on real people’s needs.
