What we do

Insight into your service potential.

We work with senior stakeholders in the support of strategic shifts from product sales led cultures to customer lifetime value strategies.

We encourage brave, often breakthrough thinking at board level and inspire teams by quickly bringing service visions to life.

Assess, audit and benchmark your customer experience.

Service Usability is a tried and tested methodology for assessing, auditing and benchmarking your customer experience.

It identifies breakdowns in customer experience across every touchpoint, every channel and over time and delivers a list of prioritised fixes and actions.

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Stock and manage your innovation pipeline.

Following an initial audit to assess a client’s innovation capacity, we develop and manage an innovation process that can and will be supported by their culture.

We embed the process by stocking and managing the pipeline with ideas co-created between live|work and the client.

Service Design Capability equips people with the foundation skills to create new services and improve existing ones.

This approach is designed to allow participants to bring their own service issues and work on them during a series of learning sessions, using both theory and real-world practice.

Improve the performance of your service.

By understanding the experience your customers have of your service, we are able to quickly develop and test improvements to any touchpoint in any channel through experience prototyping – testing ideas before they have to be implemented.

Research, develop and test a new service proposition.

With our rapid service development process, we can very quickly and efficiently bring new service propositions to market that have been tested for feasibility, viability and desirability at every stage.