Newsletter :
live|work - Service Thinking #2
Dear friends,
Welcome to the second newsletter from service innovators and designers live|work. We hope you are happy to receive an irregular update on what we are thinking and doing in the world of Service Design.
We hope you find them stimulating. We would love to know what you think – do let us know.
Best wishes – live|work
Data Is The New Oil part 1 – Business Information
If Data is the New Oil, the money is in refining it to create valuable services that we cannot live without. In this article, Ben Reason and Jeremy Walker from live|work, discuss how data alone is not enough. They show how it is services that will make business information indispensible to organisations. Read on
Your Service is Your Marketing
live|work believe that services grow by creating valuable and positive experiences for their customers – not through aggressive sales and expensive advertising. Recent research proves us right. Read on
Service Design – A matter for International Security
live|work is proud to announce that it has been invited back to Geneva to collaborate further with the United Nations Institute for Disarmament Research (UNIDIR) to design better community security services for humanitarian and development organisations. Read on
Our Saverbox domestic energy service cited in Energy & Climate White Paper
live|work’s Saverbox service – a “pay as you save” loan for home insulation and other energy saving upgrades – has influenced the new Department for Energy and Climate Change (DECC) white paper. Read on
If you missed our first newsletter and feel like you’re missing out you can find it here:
We have sent this newsletter to you because we genuinely believe you’ll find the articles interesting and, we hope, stimulating. If you are not happy to have received it we are very sorry. Please unsubscribe to ensure we don’t send you any further articles in the future.
Newsletter :
Winter 09: Service Thinking
Dear friends,
Welcome to a new newsletter from service innovators and designers live|work. We hope you are happy to receive an irregular update on what we are thinking and doing in the world of Service Design.
This first edition contains an introduction to how we think about services and why we believe that Service Thinking is so important. Following that is our response to Lord Darzi’s review of the NHS exploring how Service Thinking can help make healthcare more focused on individuals. You can read in detail how live|work has done this in Alice Rawsthorn’s article for the International Herald Tribune. Finally, we have applied Service Thinking to the current credit crunch in Reinventing Mortgages.
We would love to know your thoughts.
Best wishes
live|work
Service Thinking
Our thinking is often a product of the past. This is compounded in a world where the past is all about product thinking. The future demands fresh perspectives. Service Thinking provides just that. Read on
Designing for Darzi
In his review / report on the NHS, “High Quality Care for All” Lord Darzi defines quality in service as “clinically effective, personal and safe”. ’Personal’ is the quality that stands out as a change from the past. Darzi believes that services must be orientated around individuals; that services must be fit for everyone’s individual needs. Achieving this goal is a Service Design challenge. Live|work’s Service Thinking can help. Read On
Bringing Emotions back into Healthcare
Alice Rawsthorn from the International Herald Tribune talks to Ben Reason about live|work’s project with Ealing Primary Health Care Trust – using Service Design and Service Thinking to create social solutions for MS patients. Read on
Reinventing Mortgages
Last year 110% mortgages were on offer from lenders. Today they are likely to demand a 30% deposit. Amid the turmoil and uncertainty, one thing we can be sure of is that mortgages will never be the same again. At live|work we want to see mortgages designed to create long-term value for all involved. Read on
We have sent this newsletter to you because we genuinely believe you’ll find the articles interesting and, we hope, stimulating. If you are not happy to have received it we are very sorry. Please unsubscribe to ensure we don’t send you any further articles in the future.
