News :
Touchpoint, Oct '09
How Service Design can improve the delivery of healthcare services
In the second edition of SDN’s Touchpoint journal, live|work founders Ben Reason and Lavrans Lovlie discuss with Mark Mugglestone (NHS Institute for Innovation and Improvement) and John-Arne Rottingen (Director, Norwegian Knowledge Centre for Health Services) how Service Design can improve the delivery of healthcare services. They ask how Service Design might need to adapt for healthcare services, how it is responding to the challenges and how it can continue to drive innovation in the health sector.
‘To be effective, Service Design has to ensure that patient experience work is not just about a ‘nice’ experience but about spotting health issues that, if fixed, would improve both the experience and the well-being and safety of a patient. Service Design offers the ability to prototype and improve designs before larger scales investments are made’, Ben Reason
Touchpoint Journal, Service Design Network
Volume 1, Number 2, pg 11
October 2009
Improving the online customer experience
live|work’s service innovation project with Itaú, one of Brazil’s largest banks, is featured in publication ‘Exame’.
Here’s how we looked…
News archive:
live|work have been obsessing with car clubs for almost 10 years – now we are taking them mainstream
render-case_studies