Service Design is the application of established design process and skills to the development of services. It is a creative and practical way to improve existing services and innovate new ones.
An alternative to the dominant product mindset, Service Thinking places people, networks and sustainability at the core of how we design and innovate services. The application of Service Thinking can help transform our organisations and economies.
When Service Design and Service Thinking come together they enhance the value of services. They help strike a fair and beneficial relationship between provider and customer. Ultimately services can become a platform to create new value that is of benefit to all parties.
At live|work we create shared value for our clients and their customers. We call this value Service Equity.