Celebrating a decade of service design.
10 years — 10 projects that have made an impact.
live|work’s first service launch — an exclusive service package to keep high value customers loyal.
live|work designed the complete Streetcar service creating the fastest growing car club in Europe.
We reworked business sales data to create Ledger 360 — a credit risk warning service.
It made £2m in the first 6 months.
live|work gave Vodafone a vision of music streaming services long before these concepts became hot topics.
We designed a better journey back to work for unemployed people that saved the taxpayer £2 for every £1 we spent.
Our vision of the future for audience data informed the strategy for BBC iPlayer.
After 3 years of partnership with live|work, Gjensidige won TNS Gallup’s 2012 award for best customer service in the Norwegian insurance industry.
live|work have helped SDS create their own in-house service design team and launch an online career service — My World of Work.
With Innomed we designed a service to keep people with dementia connected to their relatives and their nursing team.
140 Itau executives are now live|work trained service designers.
Anticipating the next decade of service design.
Daniel Letts discusses the growing burden of ‘personal admin’
Understanding the behaviour and needs of patients and surgery staff
live|work’s Richard Telford has observed service improvements on the East Coast Train line which are helping to raise the bar for other service providers.
Helping the Green Building Council improve the success of their new policy, a pay as you save finance for home energy efficiency
Celebrating a decade of Service Design